Who I am
For 15 years, I've built companies
that turn new technology into operational scale
for fragmented service industries.
Na Yao
I'm a serial entrepreneur and operations-system architect. My work began in China, where I built a travel marketplace and a vertical SaaS platform for childcare, both serving fragmented offline service sectors. Today, I'm applying the same operating-system mindset to U.S. property management, using AI to turn manual coordination into structured, accountable operations.
- Three ventures across the marketplace, SaaS, and AI-native eras
- Fishtrip acquired by Nasdaq-listed Ctrip
- Founding member of Google China's operations team
- Covered by CCTV, NHK, and People's Daily
What I'm building now
Domios turns property management coordination into an AI-native operating system.
In property management, the hard part is rarely a single task. It is keeping each request moving across tenants, vendors, owners, approvals, proof, payment, and reconciliation without losing context along the way.
Domios uses AI to organize that work. It turns messy tenant messages into structured cases, keeps vendors and owners aligned, and carries each request to closure with proof and accountability.
Structures tenant requests into clear cases, tasks, and work orders.
Coordinates quotes, vendor dispatch, scheduling, and on-site proof.
Gives owners clear updates, decision context, approvals, and financial visibility.
Tracks each request and flags delays, risks, and exceptions.
I built Domios from concept to production. It is both the product and the proof that, in the AI era, a one-person company can build with the leverage of a full team.
Visit domios.aiPast Work
Across travel and childcare, I kept solving the same problem: giving fragmented service operations the structure they needed to scale.
In travel, the challenge was scattered lodging supply. In childcare, it was home-based operators trying to deliver consistent care. The industries were different, but the operating problem was the same: small service providers needed structure before they could scale.
Moremom
Vertical SaaSMoremom was a vertical SaaS system for home-based childcare. It helped stay-at-home mothers start community daycare businesses, with standardized curriculum materials, vetted teachers they could bring in as needed, and tools to track service quality across daily operations.
Moremom helped more than 10,000 mothers launch childcare businesses and trained over 2,000 preschool teachers. It was backed by ZhenFund and Morningside Ventures.
Selected coverage + source material
Fishtrip
MarketplaceFishtrip was an online travel marketplace for homestays and boutique hotels across Asia. It built a network of 60,000+ local hunters to bring scattered overseas lodging supply online across more than 20 destinations.
Fishtrip grew to 100,000+ bookings, reaching over 80% of the Taiwan market at its peak. Backed by Matrix Partners and Fidelity, it was acquired by Nasdaq-listed Ctrip in 2017 and merged into Tujia.
Selected coverage + source material
Press
Selected coverage from the path that brought me here.
Most of my earlier companies were built in China, so much of the original coverage is in Chinese. I add English context, source links, and archived copies so readers can follow the work in the setting where it happened.
Writing
Essays on AI, operations, and the solo-built company.
I write about the ideas I am testing in production: AI agents as operating roles, coordination as infrastructure, and what a one-person company can build with the leverage of a full team.
AI Agent: The Arrival of the Super Employee
TMTPost（钛媒体） · June 2024 · Chinese
I argued that a well-trained AI agent can become a new kind of employee, not just a tool, but a role capable of carrying an operating workflow end to end. Domios is where I am now testing that thesis in production.
Read the full English versionLet's talk.
For press, collaboration, or a closer look at how Domios works, email is the best way to reach me. Tell me what you are working on, and I'll read it myself.
[email protected] →